who can someone contact to make a complaint on an insurance company?

I was involved in an automobile accident almost two years ago and we have been trying to settle the claim. We mailed in the paperwork accepting there offer and it has been almost two months and we have not heard anything from them. I have called many times to check on this and everytime they tell me that I need to speak with a certain person and I leave messages and he won’t call me back. I was wondering if there was a certain bureau of investigation that I could turn this insurance company in to. They are very unperfessional and have not helped us in anyway. I would just like people to know how these people treat other people that they are supposed to be helping.

You contact your state insurance department – that’s the short answer.

If this is YOUR insurance company, you have a potential “bad faith” claim.

If this is the OTHER person’s insurance company, well, the insurance department won’t help you out, because the other person’s insurance has NO obligation to settle with you!! Which means, they might be stalling you long enough for the statue of limitations to run out, then not pay you a penny.

SO. You need to 1. check the statue of limitations in your state – see how long you can wait before you sue the other driver and 2. if it’s coming up soon, you need to call the other company, tell them that if you don’t have a check in hand 30 days before the statue of limitations runs out, you’re getting a lawyer and filing suit.

Also, you should pay a visit to your agent, ask them to intervene, and find out what the holdup is on this – get their take on it, so to speak. You’ve already paid them for their services, it’s time to call them in.

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